swimmingpyramid places a high value on the client relationship and the ultimate success of their project and its role in their business plan.
We distinguish ourselves from the competition with a very different engagement model. In most cases they have a client services manager who looks after a client. In our case, first of all, we have an Account Director who manages the strategic relationship with our client by managing it at a very senior level in the organization.
Second, we have a Project Director who is a very senior person in our organization who takes responsibility for delivery of software and management of the operational and tactical aspects of managing our clients.
Thirdly, we have a consultant who works on trying to understand our clients business better and ensures that we add real value.
We make a big investment in our client accounts and that is clearly to their benefit.
We get to understand their business, their business imperatives, and their business drivers and we do this through our Client Engagement Model. It's a planning based model with the goal to deeply understand what our client is doing, where they are trying to go and what they are trying to achieve and to work with them in the digital channels that we can help them with to achieve their goals.
